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Frequently Asked Questions

My images are no longer compliant with eBay, Amazon or other Marketplaces, Can you help?
Yes of course! As technology moves forward, so do the requirements for sellers. This means your existing images will at some point (if not already) become ineligible for use on the major marketplaces. This is where we come in. We specialize in ensuring your images are fully compliant with the latest guidelines.

How long will it take to receive my new images?
We strive to be always ahead of the competition and aim to deliver your images within just 24hrs or less! Obviously, delivery times may vary if you have lots of images and we'll always try to provide you with accurate estimates when it comes to your delivery times.

What methods of payment do you accept?
We currently support secure payments via PayPal. All orders are secured by PayPal and come complete with a full money back guarantee.

Do I pay for your services upfront?
Yes, all services ordered through our website must be purchased in full before we can commence work.

How do I provide my images to you for processing?
Although it is possible for us to receive your images via email, it is generally not recommended for large image files or sets of images containing many files. Instead, we recommend that you provide us with a URL link direct to your Dropbox or Google Drive, or wherever your images are stored online. We're pretty flexible and can work with you to obtain your images in the most efficient way possible.

How will I know when my images are ready?
As soon as your images are ready, we'll notify you via email and provide you with full, instant and private access to your processed files via our Business Dropbox Account with high-speed access.

Who is RIMGB.com?
RIMGB is a trading name of Jason Carl Morgan Limited, a company registered in England and Wales under company number 07856110 with our registered office at 483 Cowbridge Road West, The Van Bank, CARDIFF, CF5 5TG, UNITED KINGDOM.

How well established is your company?
Our parent company, Jason Carl Morgan Limited has been actively trading since 2011 and is a publicly registered limited company.

What kind of photo editing software/suite do you use?
We use an industry standard and fully licensed versions of Adobe Photoshop CC (Creative Cloud). Adobe Photoshop is by far the best available solution today.

Will my images be secure?
Absolutely! We'll take great care of your images ensuring that they're stored securely in the cloud at Dropbox.com. All of our images are stored using a Business Dropbox Account, and we have HUGE amounts of secure storage available. So don't be afraid to send us thousands of images if you need to!